Shipping policy

Last updated: 18 August 2026

This Shipping Policy explains how orders placed at nivaya.uk are fulfilled and delivered. It forms part of our Terms of Service.

1. How Your Order Is Fulfilled

Nivaya works with international suppliers, and orders are shipped directly to you by our fulfilment partner, FFOrder Dropshipping, based in China. This allows us to offer a wide range of jewellery at accessible prices.

2. Estimated Delivery Time

Estimated delivery time: 7–10 business days from the date your order is confirmed.
Delivery estimates are provided as a guide only and are not guaranteed. Delays can occasionally occur due to customs processing, courier delays, high demand periods, or other circumstances beyond our control.
You will receive a shipping confirmation email with tracking information once your order has dispatched.

3. Shipping Costs

Any applicable shipping costs will be clearly shown at checkout before you complete your order.

4. Customs, Duties, and Import Taxes

As your order ships internationally, it may be subject to customs inspection and import duties, taxes, or handling fees imposed by UK customs authorities.

Nivaya covers all customs duties, import taxes, and any related fees on your behalf. You will not be charged any additional amount by customs, couriers, or any other party upon delivery. If you are ever asked to pay such a fee, please contact us immediately at hello@nivaya.uk and we will resolve it.

5. Order Tracking

Once your order has dispatched, you will receive a tracking number by email so you can follow your delivery's progress.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at hello@nivaya.uk with your order number, and we will investigate with our shipping partner on your behalf.

7. Incorrect Delivery Address

Please double-check your shipping address at checkout. We are not responsible for delays or lost deliveries caused by an incorrect or incomplete address provided by the customer; however, we will do our best to help redirect your order where possible.